Basic Information

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Job Type

Support Positions

Work Style


Description and Requirements

The Law & Governance team provides world-class, innovative solutions to the TELUS International group of companies. We partner with colleagues across the organization to progress business priorities and deliver outstanding outcomes for the clients and communities we serve.

Our service delivery model is based on engaging the best legal talent who are expert collaborators that see the details and the big picture. We thrive on complex challenges, time pressure and diverse work environments because each of us are passionate about the success of our business and our ability to deliver a superior legal customer experience.

Reporting to the Associate General Counsel, focused on labor and employment, litigation and related matters will partner with our Human Resources, Operations and Finance teams as well as a range of leaders and team members to shape our response to labor and employment and litigation matters in Turkey and any other location or practice area that develops your value. You will continue to enhance our strong, collaborative relationship with clients and expand our impact in shaping strategy.

As Labor and Employment counsel you are required to perform and undertake the following duties and responsibilities in a professional manner, and in a way that conforms to, and reflects TI values and culture:

  • Advise business partners about labor and employment strategies in the day to day. 

  • Provide direction to the business to ensure key factors are considered when making employment decisions, and where appropriate, identify challenges or barriers, and offer creative solutions

  • Lead and have oversight over labor and employment matters, including the support and development of company documents, policies, plans and programs  

  • Investigate, prepare and represent the company in threatened or active complaints

  • Identify challenges and opportunities that exist across the business and partner with business leaders to implement strategic recommendations  

  • Provide ongoing case status and key deadlines to all business leaders as appropriate

  • Develop and deliver educational materials and training activities to allow the Human Resources, Law & Governance, Operations and other business segments to partner more effectively on labor and employment matters

  • Draft legal documents and correspondence

  • Maintain up to date knowledge in local legislation to advise on applicability

  • Oversee organized labor challenges and opportunities 

  • Share your expertise, mentor and coach other team members to develop and grow the Law & Governance practice  

  • Oversee the filings of work-related permits and visas for team members

  • Reduce outside counsel spend and organize/coordinate support of external lawyers when needed 

Business Acumen 

  • Comfortable dealing with day-to-day issues and yet still able to see the big picture and long-term impacts of decision making

  • Ability to effectively advise, recommend, and present requirements and solutions to problems 

  • Ability to anticipate the long-term impact of all decisions and take a creative and practical approach to problem solving 

  • Ability to ensure that the business receives timely and satisfactory support

  • Courage to make tough decisions and stand behind them

Other Skills

  • Excellent written and oral presentation skills in English and Turkish 

  • Self-motivated - able to work autonomously and effectively

  • Effective time management, organizational and presentation skills

  • High personal standards of integrity, empathy, and confidentiality

  • Interpersonal, consultative and negotiation skills

About Us: TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and delivery centers across 32 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at:

Our Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We embrace change and initiate opportunity

  • We have a passion for growth

  • We believe in spirited teamwork

  • We have the courage to innovate

At TELUS, we are an equal opportunity employer committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

The Law & Governance team provides world-class, innovative solutions to the TELUS International group of companies.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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