Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Manage a team of configuration Analysts within a Project.

  • Performing Requirement Analysis, configuration, unit testing of different phases of client implementation life cycle on ongoing basis

  • Developing and maintaining configuration baselines and version control

  • Liaise with onshore Config lead\Requirement lead on clarifying requirements related questions.

  • Liaise with Project Manager, Onshore config & QA to firm up on timelines and deliveries on projects.

  • Responsible for smooth transition of new business/ process. Work in team or individually (as required) to assist in smooth integration/transition of processes.

  • Uses key performance indicators to monitor progress towards work group goals and drives for better results.

  • Maintaining accurate configuration records and managing configuration items

  • Perform Requirement Gap analysis early in the project.

  • Executes/Reviews Code for accuracy/completeness and mapping to Requirement Artifacts

  • Manage implementation of process improvements initiatives.

  • Manage/Implement process SLA’s and adherence to defined workflow.

  • Removes barriers to team members delivering high quality client service.

  • Develop/Plan tasks in ADO & monitor them for timely update and completion.

  • Develops others’ understanding and appreciation of client needs and the impact of their actions on client satisfaction.

  • Deepens the subject matter knowledge and skills of team members and helps them elevate their credibility with clients.

  • Helps team members balance day to day activities with longer term projects. Balances “getting it right” with “getting on with it”.

  • Recognizes and celebrates individual and team achievements.

Additional Job Description

  • 9+ years of experience working in configuration management or a related IT field, along with excellent technical knowledge of configuration management tools and practices.

  • A bachelor's degree in computer science, information technology, or a related field is required for this role, and relevant industry certifications are often preferred.

  • Subject matter expert of US Defined Benefit domain.

  • Expert in at least one configuration platform, providing support for team projects and overseeing the end-to-end implementation process.

  • Should have a strong foundation in software development principles and be comfortable with one or more programming languages such as Java, C, or C++. Proven track record in DB configuration

  • Have prior experience in leading at least one end to end implementation from requirement gathering to Implementation.

  • Able to identify Requirement Gaps early in the project and focus on higher automation of the project.

  • Expects and encourages team members to challenge the status quo, explore new technologies and offer ideas that can contribute to continuous improvement of work.

  • Provides team members with timely and constructive feedback and coaching to help them succeed in their roles.

  • Staying up-to-date with emerging software development trends and technologies.

  • Contributing to software development best practices and process improvements and ensure adherence of best practices and work with team members to firm up any new process improvement ideas.

  • Understands key performance indicators for their LOB/Region/Function and how their team’s work contributes to team success.

  • Actively supports change initiatives and the use of new technology and manages team through change.

  • Lead multiple client projects with minimal supervision.

  • Attracts and retains a team of diverse, highly talented, productive and engaged individuals.

  • Thorough knowledge of Implementation life cycle.

  • Effective business communication skills (oral and written)

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -