Basic Information

Ref Number


Last day to apply


Primary Location

McKinley West



Job Type

Support Positions

Description and Requirements

Description of role:

Is responsible of managing BPE  leaders to end-to-end site implementation of LSS framework  and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy “Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.

Key Responsibilities:

  • Lead and develop a team of LSS managers  to achieve performance goal in project implementation and benefits

  • Be the regional leader for LSS strategy and framework deployment

  • Lead and implement global LSS strategies

  • Support the Global BPE leader in consulting and company wide projects

  • Support the Global BPE leader in consulting and company wide projects

Required skills + qualities (technical):

  • Lean Six Sigma Black Belt, with at least 3 GB projects completed. Master Black Belt Certification is an asset.

  • Mastery of project management methodology

  • Leadership and mentoring of other successful  projects

  • Advanced Analytical and Quantitative skills

  • Advanced Management of call center (strategy, objectives, corporate decisions)

  • Advanced MS Excel, Powerpoint, Word

  • At least 3 years of experience in management,  development and deployment of LSS framework and programs in a multinational company

Previous Education:

Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience.  MBA or postgraduate degree. PMP certified is an asset. Black Belt certified as minimum expected.

Value add to the organization:

  • Define and deploy strategies to enable LSS framework along with site/regional leadership 

  • Expand TELUS LSS framework as part of external consulting projects that bring revenue and possible strategic partnerships to the company

  • Enable our leaders to become successful sponsors and project leaders

  • Be a major contributor to  hard and soft benefit generation by owning  site/company wide LSS projects

  • Bring the culture of process excellence to TELUS International by enabling employees at every level to contribute to process improvement

  • Generate benefits to TI by assessing and solving critical strategic opportunities

  • Showcasing of LSS benefits to existing and potential clients 

Required skills + qualities (non-technical):

  • Mastery of business communication to stakeholders and external client

  • Advanced stakeholder management

  • Leadership and business ownership

  • Passion for process improvement, high performance and creativity to solve challenges

  • Advanced change management skills, ability to initiate change and  lead others through change