Basic Information

Ref number

Req_00069484

Primary Location

Place TELUS Montreal

Country

Canada

Description and Requirements

Role and Responsibilities 
  • Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs)
  • Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
  • Identify and reproduce production impacting issues and coordinate fixes for customers
  • Work closely with internal support teams to improve Google Cloud Platform products at a senior level
  • Provide assistance and mentorship to users through public forums, third party and Google-owned

Required skills: 
  • Strong understanding of Linux system & Windows server administration
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Demonstrate comprehensive troubleshooting tactics
  • Resourcefulness and strong research skills
  • Must have proficient Oral and Written English language and good communication skills.
  • Understand and identify issues from reading product logs such as audit, system, and error logs
  • Ability to quickly learn and explain new complex technologies and subjects.
  • Comfortable working in a CLI environment
  • Build, run and manage containers
  • Information security best practices
  • Punctuality
  • 24/7 availability
Great to have skills:
  • College diploma in Computer Science or 2 years of equivalent experience
  • Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Familiarity with Monitoring & Security tools
  • Experience with automation scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
  • Familiarity with SQL (any dialect)

Additional Job Description

We are looking for a Cloud System Administrator/Technical Support Specialist who will provide
excellent technical customer service support for Google Cloud Platform products and solutions
including Google Compute Engine and related services. Working in a blended call center
environment, you will provide real time technical assistance and developer support over the
phone and via online communications based on client requirements as part of a global 24x7
support organization. This role will also partner with engineers and product managers to
improve the product and make our customers successful.