Basic Information

Ref Number

Req_00107693

Last day to apply

30-Nov-2023

Primary Location

Ortigas Center

Country

Philippines

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Position Summary


Responsible for monitoring, tracking and reporting of actual production/billable data of various LOB's. Calls out material variances on weekly calibrations.


Additional Job Description

Functional Responsibilities


1. Extracts and analyzes billable data to ensure exact and correct reporting of billable hours.

2. Prepares production and billable hours which will be used for financial invoicing.

3. Coordinates with Resource and Planning Team to determine billability of certain production/training variables.

4. Coordinates with Account Managers to get sign-off on reported hours which will be the basis for the preparation of final invoices for client approval to the bill.

5. Coordinates with Clients for the approval of invoice estimates on a monthly basis.

6. Handles weekly calibration of Actual Achievement against Targets and Triage figures with Operations & Workforce Management.

  • Calls out programs with material variances from the weekly calibration reports.
  • Provides / Seeks additional information and analysis on the material variances.
  • Recommends / Solicits solutions on a move forward basis for any identified issues with the exercise.

7. Prepares Weekly Revenue Opportunities Report (Absenteeism, Tardy, etc.) and calibrates it with Operations for clarity and to avoid future disputes.

8. Provides Overtime Billed Report on a monthly basis.


Required Experience, Education, Skills & Competencies:


  • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, Finance/Accountancy/Banking or equivalent.
  • Applicants must be willing to work in 31F Discovery 25 ADB Ave.,Ortigas,Pasig City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Finance - General/Cost Accounting or equivalent.
  • Amenable to working onsite at TELUS Ortigas on a mid-shift schedule.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -