Basic Information

Ref Number

Req_00117316

Last day to apply

29-Feb-2024

Primary Location

Noida - 135 - ITO

Country

India

Job Type

Digital Solutions

Work Style

Remote

Description and Requirements

  • Adherence to Process Model.

  • Work alongside with senior members or individually (as required) to assist in smooth integration/transition of processes.

  • Participation in client & requirement clarification calls

  • Able to create and execute Unit Test Plans referring requirements documents.

  • Executes/Reviews Code for accuracy/completeness and mapping to Requirement Artifacts 

  • Demonstrate Task level ownership (Work assigned to self and immediate subordinates)

  • Timely communication to Lead and Onshore Counterpart

  • Create & Maintain necessary project documents i.e. UTP

  • Implement ideas of process improvements/automation

  • Support process SLA’s and adherence to defined workflow.

  • Mentor other team members

  • Ensures peer review effectiveness.

Additional Job Description

  • Sound knowledge of SDLC concepts.

  • Thorough knowledge of Implementation life cycle.

  • Holds Knowledge of Workflow/Defect Management tools.

  • Fair understanding of the peer review process and RCA.

  • Understand/ Analyze Client requirements, Convert them to Functional/Technical Requirement Documents.

  • Owns sound and clear understanding of unit testing, test case creation and execution

  • Working knowledge of SQL using Oracle database and programming knowledge

  • Hands on low to medium complex client configurations and ability to code as per the requirements

  • Experience on MS Excel and MS Access

  • Sound understanding of Health and Welfare Benefit Administration domain

  • Sound knowledge of Open Enrollment and other related ongoing activities

  • Should be updated with the recent updates in US H&B space – Preferable

  • Effective business communication skills (oral and written)

  • Minimum 3-5 years of relevant experience.

  • BCA/MCA/Bachelors Degree in Computers (preferred)

Open to work in Night shifts (5:30 PM to 2:30 AM)

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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