Basic Information

Ref number


Primary Location

Tokyo - Gengo

Description and Requirements

As an Operations Manager on our AI team, you will be responsible for managing customer relationships of defined global customers. You will own the overall financial health of the different accounts and work with your team and site leadership to improve all areas related to process, people and technology. You will be a leader of a local/area team consisting of Program and Project Managers, Project Coordinators and other Team Members. With your active lead, you will coach and support your team and help drive excellence in project execution and continuous improvement of operations.


Key Responsibilities

  • Personally engage with customers as senior operational leader: understand customer business issues and lead area team to execute on defined solutions across all service offerings.

  • Lead, coach and support team of Program and Project Managers, Project Coordinators and other Team Members. Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.

  • Accountable for increasing organic program revenue, managing margin and other KPIs.

  • Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.

  • Manage and develop project management standards and methodologies. Responsible for training program for new Project Management team members.

  • Responsible for operational revenue forecast and partners with sales team on sales forecast.


Primary Requirements

  • BA/BS required. Advanced business degree preferred.

  • 8-10 years’ experience in project management, program management, finance or marketing.

  • Strong project management and negotiation skills while working within established business priorities and constraint.

  • Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time.

  • Passion about our customers, our technology and our people.

  • Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required.

  • Strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills.

  • A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision.

Additional Job Description

TELUS International is looking for Operations Manager in Japan to support our fast-growing AI team.