Basic Information

Ref Number


Primary Location

Home Office - Canada



Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Job type: Contract

Here’s the impact you’ll make and what we’ll accomplish together 

This is a pivotal role that requires a blend of strategic thinking, analytical prowess, and leadership skills. The ideal candidate will have significant experience in strategy formulation and execution, a deep understanding of the telecommunications industry, and the ability to drive key business initiatives. This role offers the opportunity to shape the future direction of TELUS and make a significant impact on the company’s success.


  • Strategic Planning and Development:

    • Lead the development and execution of corporate and business unit strategies.

    • Conduct market analysis and competitive intelligence to inform strategic decisions.

    • Identify growth opportunities and develop strategic plans to capitalize on them.

  • Business Analysis:

    • Analyze business performance metrics to identify trends, opportunities, and risks.

    • Prepare detailed business cases, financial models, and feasibility studies.

    • Provide actionable insights and recommendations to senior leadership.

  • Project Leadership:

    • Manage cross-functional projects that drive strategic initiatives.

    • Ensure timely delivery of projects within scope and budget.

    • Facilitate project meetings, track progress, and report on project outcomes.

  • Stakeholder Management:

    • Collaborate with internal stakeholders, including executives and department heads.

    • Build strong relationships with external partners, consultants, and industry experts.

    • Present strategic recommendations to senior leadership and key stakeholders.

  • Innovation and Continuous Improvement:

    • Promote a culture of innovation and continuous improvement within the organization.

    • Stay abreast of industry trends, emerging technologies, and best practices.

    • Lead initiatives to improve business processes and operational efficiencies.

Qualifications and Skills

  • Minimum of 7-10 years of experience in strategy consulting, corporate strategy, or a related field.

  • Proven track record of leading strategic initiatives and delivering impactful results.

  • Experience in the telecommunications industry or a related sector is an asset.

  • Strong analytical and problem-solving skills.

  • Excellent communication and presentation skills.

  • Ability to think strategically and translate concepts into actionable plans.

  • Proficiency in financial modeling and business case development.

  • Strong project management skills and ability to manage multiple priorities.

  • Leadership and influence skills, with the ability to drive change.

  • High level of initiative and self-motivation.

  • Strong business acumen and commercial awareness.

  • Collaborative mindset with the ability to work effectively in a team environment.

Working Conditions:

  • Full-time position based at TELUS headquarters or regional offices.

  • May require occasional travel for business meetings and conferences.

  • Dynamic, fast-paced work environment with opportunities for career growth and development. 


  • Bachelor’s degree in Business Administration, Economics, Finance, or a related field.

  • MBA or advanced degree in a relevant field is highly preferred.

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

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Additional Job Description

The ideal candidate will have significant experience in strategy formulation and execution, a deep understanding of the telecommunications industry, and the ability to drive key business initiatives.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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