Basic Information

Ref Number


Primary Location



South Korea

Description and Requirements

TELUS International is looking for Project Managers to join our AI team in Korea!

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.


Key Responsibilities

  • Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams. 

  • Be aware of, and actively seek out opportunities for increasing program revenue. 

  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations. 

  • Collaborate with our Sales team to ensure Customer Retention and Growth. 

  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures. 

  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows. 

  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings. 

  • Optimization through Automation - providing innovative technical solutions to improve process workflows.



  • 3 to 4 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain. 

  • Experience in project finances, including budgeting, GM, P&L. 

  • Technical PM skills with scripting experience, an advantage.

  • Experience in crowd or data collection projects involving text, speech, image or video, an advantage. 

  • Top-class communication skills, both written and verbal. 

  • Strong customer service, negotiation and problem-solving skills. 

  • Strong interpersonal and leadership skills. 

  • Ability to function productively and proactively in a fast-moving environment. 

  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.

Additional Job Description

TELUS International is looking for Project Managers to join our AI team in Korea!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.