Basic Information

Ref number

Req_00062697

Last day to apply

11-Oct-2021

Primary Location

Home Office - Canada

Country

Canada

Job type

Business Process Outsourcing

Description and Requirements

Responsibilities: 

  • Management of full lifecycle of complex IT projects and programs.
  • Strategic alignment across multiple cross-functional teams and stakeholders serviced by IS
  • Roadmap ownership and alignment laterally across teams and vertically to project delivery dates and sprint outcomes.
  • Project activity tracking and capitalisation guidance as well as working with project management leads on cost management. 
  • Implementation guidance and solutioning in partnership with analyst and architect resources.
  • Vendor engagement as needed. 
  • Capacity management and reporting. 
  • Effective communication as it relates to projects and programs. 
  • Adequate and timely risk and issue management.
  • Working with project management team and application managers on budget tracking. 
  • Update Senior leaders in the organisation of the status of various initiatives
  • Be a trusted technical advisor for teams engaging IS. 
  • Coach, mentor and develop team members
  • Prepare budgets and track financials related to the team and the suppliers

Qualifications and Requirements: 

  • Bachelor’s degree in computer science, business, or a related field
  • PMP, PMI-ACP and/or PgMP and/or PfMP certification or equivalent  
  • 5+ years in delivery of SaaS IT projects. IT Service Management system experience on the ServiceNow platform is preferred. 
  • Experience working in an agile environment and familiarity with all agile software development methodologies
  • 5+ years as a program or portfolio lead coordinating various projects and programs within a portfolio
  • Strong experience with project management software tools, methodologies, and best practices
  • 5+ years managing cross-functional teams in a matrixed environment
  • Willingness to be hands on as needed to support delivery teams to get the job done. 
  • Demonstrated experience working successfully with geographically dispersed teams 
  • Knowledge and understanding of ITiL and IT Service Management principles. 
  • Understanding of SaaS systems and architecture 
  • Ability to interact with all levels of an organization
  • Experience seeing projects through the full life cycle.
  • Excellent written and verbal communication skills
  • Excellent people person and contributes to and enjoys a positive work culture
  • Stakeholder-focused approach
  • Ability to travel 10-25% of the time

Location: 


Anywhere in Canada or the USA (Home Office)

TELUS Values: 


TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 
● We embrace change and initiate opportunity 
● We have a passion for growth 
● We believe in spirited teamwork 
● We have the courage to innovate 
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability 
 

Additional Job Description

Position Overview:  We are searching for an experienced senior program manager with a track record in strategic planning, tactical delivery across the program life cycle and a demonstrated understanding of the relationships between programs, projects and operational activities. A strong communicator and excellent organiser, this leader reporting into the IS PMO Manager is able to show initiative, mentor junior resources and engage stakeholders across various areas while ensuring successful delivery across a range of initiatives.