Philippines
Positions
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates as...
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Business Data Analyst
Business Data Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and reports generation that are key to the company’s trending analysis and decision making. As a key member of the team, you...
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Project Management Sr Program
Join our teamAre you passionate about technology and proficient in driving business strategies focused on reliability excellence? We are looking for a Senior Program Manager to lead our multi-year reliability transformation program involving partners from all across TELUS. You will work with...
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QA/Software Test Lead
Join our teamAre you passionate about technology and proficient in software testing? We are looking for a Software Test Lead to support our multi-year Reliability transformation program involving partners from all across TELUS. You will work with stakeholders to develop the team’s test policies,...
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Annotation Projects
TELUS International is looking for annotators located in the Philippines with fluency in English for our annotation projects.
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Data Analyst
Responsible for the day to day operations and resolutions of all escalated issues in FIFA and Copper Order Management systems. Team members would be working through a list of customers that MDM has matched as potentially being the same person but without 100% confidence. Look up the...
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Oracle Database Administrator
As a member of the Database Services team, the Oracle DBA (Database Administrator) will be responsible for supporting the operational elements of our customer’s database infrastructure as well as involved project delivery. The DBA is a member of a national team responsible for the daily...
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Cloud Platform Support
Description Experience in technical support: familiarity with case prioritization, SLA compliance, and quality Experience with the popular technologies in the machine learning/big data ecosystem Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or...
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Intermediate Applications Developer
Responsibilities Work closely with workflow designers and business SME’s during the development of the workflows Liaise with BT for changes requiring additional data points, or system changes Collaborate with BT and (potentially) the vendor for support during the development of workflows (when...
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Intermediate Application Support Analyst
We are looking for Intermediate Application Support Analyst with 3 years and more of experience who provides hands-on application architecture guidance on new application design projects from conception to completion and is responsible for the overall application architecture, design, and...