Basic Information
Ref Number
Req_00114196
Primary Location
Torre Pradera
Country
Guatemala
Description and Requirements
TELUS International is seeking Content Writers with LATAM Spanish native-speaking fluency to assist in the development of AI technologies by generating accurate and contextually appropriate responses to a variety of prompts. Your expertise will contribute to the continuous improvement of
our language model's performance, ensuring its effectiveness across a wide range of applications.
Role Responsibilities:
- Research, create and edit short-form written content in a variety of forms (examples are short blog posts, emails, brief essays, story synopses, summaries, cover letters, etc.) while adhering to factual accuracy and style guidelines for voice and creativity
- Receive prompts that can contain sensitive topics and generate responses that adhere to strict ethical and content guidelines.
- Develop and maintain a comprehensive knowledge of biases, and cultural considerations associated with sensitive content.
- Analyze model outputs for potential biases, offensive language, or inappropriate responses
- Fact-check and verify information to ensure the credibility and reliability of the content.
- Stay up-to-date with the latest advancements in natural language processing, machine learning, and AI.
- Participate in regular training progress reviews and provide input for continuous improvement.
Skills & Competencies:
- Excellent linguistic and grammatical skills with an ability to adapt writing style and tone as needed.
- Strong understanding of cultural sensitivity, ethical considerations, and potential biases related to language generation.
- Exceptional communication skills and the ability to handle challenging and potentially distressing content with empathy and professionalism.
- Able to work independently and with a low level of supervision
- Ethical mindset and a commitment to ensuring responsible AI practices, particularly in dealing with sensitive and controversial topics.
- Analytical mindset with the ability to critically evaluate model outputs and identify areas for improvement.
- Detail-oriented approach to data annotation, curation, and documentation.
- Ability to work in a fast-paced and dynamic environment, managing multiple tasks and deadlines.
- Familiarity with AI ethics and bias considerations in language generation.
- Ability to work from site
- Native Spanish speaker
- Oral and written comprehension
- Appropriate use of language
- B1 English level
- Professional writing experience preferred (copywriter, journalist, technical writer, editor, etc.)
- Strong organizational skills to manage and prioritize multiple tasks and responsibilities.
- Strong understanding of natural language processing (NLP) principles, including syntax, semantics, and discourse analysis.
- Familiarity with content moderation tools and techniques is a plus.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
TELUS International is seeking Content Writers with LATAM Spanish native-speaking fluency to
assist in the development of AI technologies by generating accurate and contextually appropriate
responses to a variety of prompts. Your expertise will contribute to the continuous improvement of
our language model's performance, ensuring its effectiveness across a wide range of applications.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.