Basic Information

Ref number

Req_00060535

Primary Location

Merliot

Additional Locations

Torre Pradera

Description and Requirements

The Business Analytics & Tools Enablement (BATE) team is seeking to hire a Project Manager to help deliver Business Intelligence Reporting and Tools & Technology solutions across our client portfolio and business functions. Responsible for the successful execution of projects undertaken through the project lifecycle. The role includes the below primary responsibilities.



Responsibilities:

  • Coordination of all activities, such as meetings, project updates and communications to project stakeholders

  • Ensures projects are delivered on time, within scope and according to requirements

  • Ensures project team compliance to the project methodology 

  • Acts as first point of escalation to flag and issues or delays (issues tracker & lessons learned reviews)

  • Identify, develop and implement PM best practices; continually improve project templates and processes

  • The successful candidate must be a highly motivated individual who is delivery focused and has experience working successfully across multiple business & functional teams  

  • Work closely with business users & heads of departments to understand reporting requirements & identify reporting and/or system/process solutions

  • Negotiate and manage with key stakeholders while influencing & challenging stakeholders to agree on reporting solutions

  • Work closely with the Data Engineering team through development iterations to develop a knowledge and understanding of Database Design Principles.

  • Ensure BI projects maintain a focus on quality and benefits throughout their lifecycle, including benefits definition and realization in line with the relevant business case(ROI)  

  • Develop and manage third party vendor relationships to ensure project deliverables & to address day to day concerns/issues in a timely and satisfactory fashion

  • Coordinate and drive solution delivery roadmaps


Skills & Requirements:

  • Schedule flexibility.

  • Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally

  • Proactively communicates, actions tasks and remediates issues to keep projects on track

  • Strong operational, analytical and problem-solving skills

  • Ability to handle conflicting priorities and meet deadlines in a fast-paced environment

  • Ability to be a self-motivated team player


Knowledge:

  • English Proficiency -  B2

• Oral and written comprehension

• Proper use of language

  • Strong knowledge of Excel, Google Sheets reporting & functionality

  • Familiar with TI Enterprise systems, data and reporting such as: Workday, Verint, Cisco, Avaya, etc.

  • Knowledge of data structures, database design, data warehouses, business intelligence/analytic tools, SQL, ETL tools, and data integration methods a plus


Studies & Experience:

  • Currently undertaking or graduated from a Computer Science/Information Technology related degree - Desirable

  • Experience in Project Management & Project Management Tools (i.e. Jira, PM.com) 

  • Experience in leading projects to completion

  • Experience of Agile Methodologies a plus but not essential

  • Project Management Experience

  • 2+ years experience in Customer Call Center

  • Experience in Reporting and Analytics preferred




Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

The Business Analytics & Tools Enablement (BATE) team is seeking to hire a Project Manager to help deliver Business Intelligence Reporting and Tools & Technology solutions across our client portfolio and business functions. Responsible for the successful execution of projects undertaken through the project lifecycle. The role includes the below primary responsibilities.