Basic Information
Ref Number
Req_00114711
Primary Location
Ortigas Center
Country
Philippines
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
Responsible for training of Lean Six Sigma methodology and
determining projects that need to be combined together to yield large positive result to the program.
determining projects that need to be combined together to yield large positive result to the program.
Key Responsibilities:
- Partner with Client, CRM and other regional and local teams to determine account strategy and fully understand VOC.
- Establish portfolio management practices (includes multiple programs and projects) according to annual benefit targets.
- Utilize Lean Six Sigma and Workout/Own it.
- Facilitation tools to drive collaboration at cross-functional level and deliver strategic projects with substantial end-to-end process benefits.
- Deliver training plan, organize training projects and cross-functional teams in accordance with account portfolio.
- Mentor Yellow and Green Belts to success in accordance with annual targets.
Required skills + qualities (technical):
- Lean Six Sigma Green Belt, with at least 3 GB projects completed and at least 1 year leading multiple strategic initiatives. Facilitation with Own.it/Workout methodology
- Drive outcome based decisions based on business case analysis
- Build and Manage Reporting Dashboard focused on key customer contact drivers & process driven by VOC
- Advanced Understanding of Call Centre at Management (strategy, objectives, corporate decisions)
- Advanced MS Excel, PowerPoint, Word; Proficient Minitab or other statistical software
Previous Education:
- Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience
- Business owners of deploying Lean Six Sigma methodology and process improvement capability in all cross-functional areas of account.
- Lead critical opportunities that might be ambiguous in nature or too complex for operations to take on.
- Develop root cause identification and execution with a problem solving framework in all TI leaders within the account.
- Develop a plan for project execution with or without training.
- Successfully deploy process excellence culture at all levels in the account.
- Engage sponsors and mentors around the organization to support projects.
- Engage frontline for feedback in improving processes and tools.
Required skills + qualities (non-technical):
- Vast experience in stakeholder management at global account level.
- Advanced and pro active project leadership skills to facilitate team decisions.
- Advanced change management skills, ability to fully deploy change and lead others through change.
- Self starter, business owner for each account
Additional Job Description
Description of role: ? Dedicated program manager responsible for driving process improvements within multiple concurrent projects using Lean Six Sigma methodology. ? Owner of program from dashboard governance to project management by oneself or facilitating support from other resources within the organization. ? Responsible for training of Lean Six Sigma methodology and determining projects that need to be combined together to yield large positive result to the program. Key Responsibilities: ? Partner with Client, CRM and other regional and local teams to determine account strategy and fully understand VOC. ? Establish portfolio management practices (includes multiple programs and projects) according to annual benefit targets. ? Utilize Lean Six Sigma and Workout/Own it. ? Facilitation tools to drive collaboration at cross-functional level and deliver strategic projects with substantial end-to-end process benefits. ? Deliver training plan, organize training projects and cross- functional teams in accordance with account portfolio. ? Mentor Yellow and Green Belts to success in accordance with annual targets. Required skills + qualities (technical): ? Lean Six Sigma Green Belt, with at least 3 GB projects completed and at least 1 year leading multiple strategic initiatives. Facilitation with Own.it/Workout methodology ? Drive outcome based decisions based on business case analysis ? Build and Manage Reporting Dashboard focused on key customer contact drivers & process driven by VOC ? Advanced Understanding of Call Centre at Management (strategy, objectives, corporate decisions) ? Advanced MS Excel, PowerPoint, Word; Proficient Minitab or other statistical software Previous Education: ? Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience Value adds to the organization: ? Business owners of deploying Lean Six Sigma methodology and process improvement capability in all cross-functional areas of account. ? Lead critical opportunities that might be ambiguous in nature or too complex for operations to take on. ? Develop root cause identification and execution with a problem solving framework in all TI leaders within the account. ? Develop a plan for project execution with or without training. ? Successfully deploy process excellence culture at all levels in the account. ? Engage sponsors and mentors around the organization to support projects. ? Engage frontline for feedback in improving processes and tools. Required skills + qualities (non-technical): ? Vast experience in stakeholder management at global account level. ? Advanced and pro active project leadership skills to facilitate team decisions. ? Advanced change management skills, ability to fully deploy change and lead others through change. ? Self starter, business owner for each account
| Language Reference |
|---|
| English |
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
