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Business Process Outsourcing Fraud Management Specialist

Basic Information

Ref Number

Req_00070869

Primary Location

Araneta

Country

Philippines

Job Type

Business Process Outsourcing

Description and Requirements

The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.

  • Conducts investigations from email alerts, callback or requests from Client Care or other departments of the TELUS Communications and TELUS Mobility

  • Contacts customers to provide awareness of results and inform them on how to secure themselves from other fraud incidents

  • Conduct billing investigations on reversing fraud charges on their billing

  • Monitor alerts from approved fraud management tools to prevent all if not most attempts on fraud attempts towards TELUS and its customers

  • Respond towards escalation from other departments or by client’s request under CRTC, Privacy, and Legal guidelines

Additional Job Description

The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.



Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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