Basic Information

Ref Number

Req_00109110

Last day to apply

01-Eyl-2023

Primary Location

Noida - 135 - BPO

Country

India

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

It is for worlds largest E-commerce website.
customer-centric company, where customers can find and discover anything they
might want to buy online, and endeavors to offer its customers the lowest possible
prices.” This goal continues today, but customers are worldwide now, and
have grown to include millions of Consumers, Sellers, Content Creators, and
Developers & Enterprises. Each of these groups has different needs, and we always
work to meet those needs, innovating new solutions to make things easier, faster,
better, and more cost-effective.
The mer accounts, research and review policies and communicate effective
solutions in a fun and fast-paced environment. The ideal candidates will be
comfortable in a fast-paced, multi-tasked, high-energy environment. They will be
creative and analytical problem solvers with a passion for excellent customer
service. Demonstrates excellent time-management skills and the ability to work
independently knowledge while using departmental resources, policies, and
procedures actively seek solutions through logical reasoning and data interpretation
skills Operations CSR II - Bilingual - It is a critical part of our mission to deliver
timely, accurate and professional customer service to all customers. This
vital position requires an action-oriented, flexible problem-solver who will assist
customers in expediting orders and correcting post-sales problems. Communicate
with customers primarily through phone and email and utilize a variety of software
tools to navigate customers.

Additional Job Description

Proactivity
Fast learning ability
Ability to maintain composure in highly escalated situations
Enthusiasm and strong self-motivation
Ability to communicate clearly with both internal and external customers
Adaptability to change
Effective problem solving skills including decision making, time management and
immediate prioritization of tasks
Customer oriented, self-disciplined and organized

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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