Basic Information

Ref Number


Last day to apply


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Here’s the impact you’ll make and what we’ll accomplish together 

At TELUS International we are looking for a senior experienced, highly motivated Microsoft SQL Server DBA to join our team in St. Louis, Missouri! 

We are seeking a highly motivated expert that is passionate about Database engineering and interested in working with cutting-edge technology in a global environment.

As an MSSQL Server DBA, you will be responsible for the implementation, installation, and configuration, maintenance of servers and backups, database provisioning, database tuning, and monitoring, securing data, and performance of critical SQL Server RDBMS systems. The main goal is to ensure the availability and consistent performance of our various corporate applications. 

What’s in it for you? 

TELUS International is pleased to offer you some great benefits as a contractor which include, but is not limited to:

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

  • Trending technical skills

  • Business domain & customer interaction

  • Behavioral & effective communication


You will be Responsible for:

  • Designing and maintaining access and security administration.

  • Designing, implementing, and maintaining backup and recovery strategies on Database Management Systems.

  • Supporting multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity, and accessibility of data.

  • Troubleshoots alerts (alert log, Jobs, Disk Group, Tablespace, etc.) and performance issues.

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.

  • Identifying areas of the SQL environment that are suited for automation and then implementing a solution using a variety of tools from applications such as HPSA or through scripting (PowerShell, TSQL).

  • Performing capacity planning of SQL server environment and provides recommendations to management to sustain business growth.

  • Designing, implementing, and maintaining Disaster Recovery (DR) methodologies and creating documentation.

  • Gathering business requirements and designing to implement multiple projects along with production support.

  • Creating standard operational procedures and templates.

  • Acting as a mentor for Database Administrators and Associate Database Administrators.

  • Performing research and providing plans to remediate complex business problems.

Knowledge and experience:

  • Bachelor’s degree (Computer Science preferred)

  • 10 + years of experience with Database Administration for MSSQL Server.

  • Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

  • Experience with backups, restores, and recovery models.

  • Experience with SQL in a virtualized environment (ESX and Azure).

  • Knowledge of Always-On,  High Availability (HA), and Disaster Recovery (DR) options for MSSQL Server.

  • Experience in implementing operational automation using scripts.

  • Knowledge of indexes, index management, and statistics.

  • Experience working with Windows servers, including Active Directory and proper disk configurations.

  • Excellent communication skills including the ability to effectively communicate with technical, and non-technical employees and vendors.

  • Strong problem-solving, testing, and network troubleshooting skills.

Who is TELUS International? 

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape. 

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Additional Job Description

At TELUS International we are looking for a senior experienced, highly motivated Microsoft SQL Server DBA to join our team in St. Louis, Missouri! We are seeking a highly motivated expert that is passionate about Database engineering and interested in working with cutting-edge technology in a global environment.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.