Basic Information

Ref Number

Req_00086178

Primary Location

McKinley

Country

Philippines

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Roles and Responsibilities:

  • Provide assistance to customers and solve their cases
  • Analyze customer issues and provide solutions according to the account procedures and guidelines
  • Provide customer care when necessary
  • Keep updated knowledge of account’s policies and products
  • Maintain adequate proficiency in products and platforms supported
  • Read and ensure understanding of new or actualized policies, procedures and productsCommunicate with the supervisor, team members and other teams regarding problems, solutions and trendsKeep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
  • To perform any other tasks, duties, or services requested by his/her immediate superior

Qualifications:

  • Candidates must possess at least a Vocational Diploma in any field
  • Japanese proficiency: (Near Native - N1 to Native level), Proficient in Keigo
  • English proficiency: must be at least intermediate.
  • Applicants must be willing to work in BGC
  • Applicants must be willing to work on shifting schedules

Additional Job Description

In this role, the identified candidate supports end user customers via Chat and/or Voice, Email and Social Media. The resource will represent and protect the Customer's brand, ensuring each end user customer connection is professional and accurate.