Basic Information

Ref Number

Req_00049927

Last day to apply

27-May-2021

Primary Location

Pradera West

Country

Guatemala

Description and Requirements

Additional Job Description

Language & Communications - General Learning Specialist - Pradera GT & Xela

(L&C Trainer)

Last day to Apply: May 27th

Learning & Development - General Learning Specialist is responsible for delivering training to improve the English level for TELUS International Central America's Team Members. This is achieved through Telus International University for our new hires that don’t fulfill the English skills required to be hired by our international accounts, and floor support to help those who are taking calls. They are also responsible for delivering trainings completely in English and focusing on improving accent, grammar, communications training and customer service skills. Learning & Development - General Learning Specialist must be able to deliver results within specific time frames to stay in line with the department targets.

Main Responsibilities:  

Provide English reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement, coordinate all the logistics involved in delivering an effective training (Training space reserved, audio visual equipment, effective communication to the participants, etc).

Requirements  

  • Schedule flexibility

Skills: 

  • Interpersonal skills

  • Results oriented

  • Sense of urgency

  • Effective verbal and written communications skills

  • Leadership 

  • Problem resolution oriented

 

Knowledge:

  • Good Excel and Google Sheets knowledge 

  • Native or near native English speakers (CEFRL C1 or Above)

    • Oral and written comprehension.

    • Appropriate use of language.

  • Customer Service - Advanced

Studies & Experience:      

        

  • BA/BS degree preferably in Educational Sciences, Communications, Business Administrations or related | Desirable

  • Experience in Customer Service - Mandatory

  • Experience as  Teacher or Trainer - Desirable



TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.