Basic Information

Ref Number


Last day to apply


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

  • Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical related experience with at least 2+ year relevant experience, with preferred Network certifications (CCNA, CCNP)
  • 2+ years’ experience in network/ security/ systems and monitoring Services (Highly preferred in an MSP environment)
  • Minimum of 2 years experience in IT Service Management and/or IT Operations, standards and compliance including ITIL, PCI, and SOC
  • Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner
  • Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements
  • Ability to produce, communicate and present technical information to both technical and non-technical personne

Additional Job Description

Job Description
  • Supports/troubleshoots network issues within clients.
  • Investigate second line support calls and identify the root cause of incidents and problems. 
  • Ensure the efficient and comprehensive resolution of incidents and requests. 
  • Conducts Triage, troubleshoot, and repair system failures related to network configurations, network switching / routing, network devices, and datacenter equipment. 
  • Provide second level (Tier 2) escalation for network and . ○ Maintains a high level of functionality and availability of all VPNs, switching infrastructure, firewalls, wireless networks, and WAN links. 
  • Clearly identifies network configuration and/or performance irregularities or anomalies and develops procedures to respond to these irregularities in a timely manner. 
  • Carry primary responsibility of tasks relating to installation, configuration, documentation, operation, and continuous improvement.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.