Basic Information

Ref number


Primary Location

Home Office - Poland

Description and Requirements

TELUS International is looking for an Outsourcing Lead. This is a full-time, remote position that can be done anywhere in Poland. Join our team!

Job duties

  • Acts as interface between the production team and TELUS International teams dedicated to staffing, sourcing, and community management

  • Supports the team in activities related to resourcing, qualification, and production onboarding of external resources based on project needs and requirements

  • Manages record of team’s external resources, their profiles, performance and availability, and analyses project needs to ensure availability of resources within required timeframe

  • Ensures resources receive appropriate onboarding to production, project information, guidelines, instructions, access rights

  • Define communication guidelines towards community and external resources, and ensure adherence across projects

  • Acts as an escalation channel related to external resources regarding to payments and adhering to task guidelines and quality


  • Converts project/task requirements to expertise and qualification criteria that HR and Community Management team can use to identify most suitable external resources

  • Ensures resources receive appropriate onboarding for production, project information, guidelines, instructions, access rights

  • Supports team’s resourcing-related activities by providing resourcing needs to and managing communication with: HR, Vendor Management Team, and Community Management Team

  • Participates in managing and evaluating the qualification processes and tests of resources for specific production purposes

  • Support resource/competence base planning by forecasting business needs together with Project/Program Managers, to maximize resource efficiency, resource engagement and firm profitability

  • Forecasts with Director and project management to identify demand and availability for specific competences and resource needs within the production team

  • Resolve escalations and issues raised by external partners in a timely manner by instigating appropriate corrective and preventative actions

  • Participate in customer calls, quarterly business reviews and other program-specific meetings 


  • 4+ years’ experience working in a global/multinational environment 

  • Sufficient seniority and credibility to advise program and functional teams

  • Experience in online community/vendor management, vendor price negotiations, crowdsourcing, outsourcing, and qualification

  • Ability to organize, manage, and communicate across functional teams

  • Effective leadership, interpersonal and communication skills

  • Excellent English skills

  • Strong customer service focus

  • Strong creative thinking and puzzle solving skills

  • Experience in negotiations, conflict resolution, delegation.

  • Understanding of basic financial concepts (Gross Margin, Budgets, etc.).

  • Proficiency in using Excel and PowerPoint

  • Ability to work in a multi-cultural global environment

*Please note that only shortlisted candidates will be contacted.

ABOUT TELUS International AI:

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

Additional Job Description

TELUS International is looking for an Outsourcing Lead. Join our team in Poland!

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