Basic Information

Ref Number

Req_00077533

Primary Location

Infinity Tower

Country

Bulgaria

Job Type

Support Positions

Description and Requirements


TELUS International is looking for a Production Lead to join our AI Team. Production Lead’s main responsibility is to ensure that production schedules are met with the most efficient use of personnel, office space, and tools.


JOB DUTIES:

  • Work with Project Managers for obtaining the resources

  • Ensure that the production process is monitored and controlled

  • Control the schedule and budget usage in production according to project handoff, escalate issues as needed to Project Managers

  • Adjust work schedules to avoid delays and idle time

  • Resource planning and allocation (human, labs, devices, computers)

  • Balance work among team members

  • Prioritize workload

  • Ensure Quality Control, analyze QA results, and define corrective actions together with Project Management

  • Manage and supervise the team of Project Coordinators and Moderators

  • Participate in the recruitment. 

 

QUALIFICATIONS/SKILLS:

 

  • Working Experience in Artificial Intelligence, Software testing, Test management, etc. business area minimum 2 years

  • Minimum 2 years experience in a people management

  • Language skills: high level of spoken and written English

  • Communications skills: correct communication in tone and style for each situation. Competence in e-mail, report, proposal, and presentation preparation

  • Analytical skills: able to analyze new and changing scenarios and adapt the workflow to the new requirements

  • Desirable technical experience in the field: processes, tools, risk areas, etc.

  • Basic knowledge regarding databases

  • Organizational/Managerial: scheduling, negotiations, conflict resolution, delegation

  • Financial skills: a thorough understanding of basic financial concepts (Gross Margin, Budgets, etc.)

  • Desirable qualities: flexible, imaginative, positive thinking, multi-tasking, proactive and solution-oriented

  • Ability to work in a multi-cultural global environment.

Additional Job Description


TELUS International is looking for a Production Lead to join our AI Team. Production Lead’s main responsibility is to ensure that production schedules are met with the most efficient use of personnel, office space, and tools.




Language Reference
English