Basic Information

Ref Number


Primary Location




Job Type

Support Positions

Work Style

On Site

Description and Requirements

Functional Responsibilities

  • Addresses the administrative needs of the account by coordinating with the Operations Management on account needs and goals.

  • Contributes to the attainment of optimum performance and service levels by providing administrative support for the entire account (i.e. monitoring metrics, attendance, attrition, etc...). 

  • Updates program / account files and collates team reports for program / account report generation. Files and organizes internal reports for easy access and availability.  Maintains the account's communication and bulletin boards (i.e. generates list of winners for daily/weekly/monthly incentives on the floor, exemplary performers, promotions and new hires, etc.) 

  • Acts as the Human Resource person for the account.  Coordinates with the Human Resources departments (i.e. Compensation and Benefits, Employee Relations, Recruitment, etc...) for HR concerns of the account (i.e. disputes, inquiries, hearings, etc.).  Transmits important documents and information and secures confidential records for proper safekeeping.  Submits disputes, inquiries and grievances regarding payroll, compensation and employee relations for immediate action and addressing.

  • Provides data on upcoming events to the account.

Additional Job Description

Position Summary

Provides administrative and engagement support for the account / program by coordinating with various internal departments

(i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative and engagement concerns, inquiries and

issues of the account by the accurate gathering and cascading of information to and from applicable units. Supports the Operations

Management in the roll-out of account initiatives by establishing accountability for administrative and engagement needs. Provides

administrative assistance and engagement support to all associates within the account.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.