Basic Information

Ref Number

Req_00129283

Last day to apply

02-Haz-2024

Primary Location

TELUS Tower

Additional Locations

Infinity Tower

Country

Bulgaria

Description and Requirements


TELUS International Bulgaria is looking for a passionate and result driven Team Manager for Supercell Account!




As a Team Manager for the Games Account, you will play a pivotal role in ensuring the smooth operation and success of our gaming-focused team. Your responsibilities will encompass various aspects of team leadership, operational management, and client satisfaction. 


Here's an overview of what you'll be doing:



  • Leading a team of dedicated Specialists and Leaders as part of the Player Support Team

  • Driving operational results (SLAs & KPIs)

  • Taking care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback

  • Building high performing teams and ensuring training and development for every team member

  • Presenting adaptability, enabling the Team Leaders to respond quickly to a shifting reality and adjust initiatives and priorities accordingly

  • Proactively proposing improvements, optimizations and providing feedback on processes and ways of working

  • Be involved in the recruitment process, training, development and engagement of the team

  • Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks


Requirements:


  • Excellent verbal and written English skills

  • Previous experience in the same or similar role

  • Previous experience in a gaming industry/account will be considered an advantage

  • People Management, Coaching & Development Experience

  • Deep understanding of the BPO industry

  • Good organizational, interpersonal and communication skills

  • Good judgment and decision-making skills

  • Ability to establish and maintain effective working relationships with co-workers, managers and clients/customers

  • Being open to changes in a fast-moving industry and adapting to it

We offer:

  • Fully paid training 

  • Stable job and career development opportunities

  • Attractive salary

  • Employee referral bonuses

  • Additional health insurance

  • 50+ benefits and services to choose from

  • Positive international working environment

  • Support and learning


We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!


Does it sound like the perfect job for you? APPLY NOW!


About us:  TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the

country with over 4,000 team members. The company provides a broad portfolio of

services - designing, building, and delivering next-generation digital services, AI

solutions, customer experience, and much more. The company’s primary focus is strict

adherence to all our clients procedures and practices. We are an independent

outsourcing services provider and do not function as a local representation of our

partners.

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS International Bulgaria is looking for you!

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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