Basic Information

Ref Number


Primary Location

Dublin - Point Village



Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Location - onsite in Dublin

Operational hours - 9am-5:30pm (Monday to Friday)

Permanent Position

As a Transcriber you will be listening to different audios and working with prefilled transcriptions, if needed you might be working as well with not prefilled transcriptions and completing basic linguistic consultancy tasks for the target language. You will need to have great attention to details to spot that capital letters, spelling, grammar, punctuation etc. is correct.

As part of this team, you will be a member of a quickly growing company with plenty of potential to grow your skills and career. Because at TELUS International Ireland, we care about you both personally and professionally.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the Transcribers team, you might get involved in many different projects, such as audio transcription, annotation & categorization of words, timestamping, or Language content review.

What we NEED you to have:

  • Excellent written and spoken English and Danish language
  • Excellent cultural knowledge of your own native language and country; regular use of the language.
  • Good (Advanced) computer skills; comfortable working in a Windows environment.
  • Good audio listening and typing skills.
  • Organized with attention to detail; ability to closely follow-up instructions, quality standards, and productivity requirements.
  • Excellent time management skills.
  • Must have valid permission to work in Ireland.
  • Please note remote work is NOT possible.

What’s in it for you:

Are you still thinking about it? Stable permanent job, regular training, great rewards for referring your friends, multilingual exposure, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like complimentary GP service or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Transport: Do you have a car? Subsidized city Centre staff car parking. Would you prefer cycling? We can offer a bike to Work (tax relief scheme). Are you more likely to get the bus or LUAS? Bus/Luas/Dart tax saver scheme.

In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, some free breakfast cereals and fruit, and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Relocation Package if you are relocating from outside of Ireland

The role is Ireland (Dublin) based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. We offer 4 weeks accommodation for candidates relocating from outside of Ireland.

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Additional Job Description

TELUS International is looking for transcribers!

You will be working on the international aspects of an artificial intelligence (AI) tool, and improve its ability to understand and respond to the user accurately. Work will take place in a secured and monitored area in our office in Dublin. In this role you will have the opportunity to be a part of something bigger, a global team of amazing people and a strong brand that can change lives with our technology.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.