Basic Information

Ref Number


Primary Location

Ortigas Center



Job Type

Digital Solutions

Description and Requirements


  • Monitor and action SCOM Alerts for TV2

  • Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires

  • Monitor and action CVOC/IQ probes 

  • Monitor and action OSC email box as needed

  • Monitor and action Lynx/Remedy queues if time sensitive

  • Transfer and monitor 24x7 Toll Free OSC phone line

  • Escalate issues to TS Dev/OPS T4 teams as needed

  • Take Inbound or Escalate issues to Vendors Service Centers/NOCs  teams as needed

  • Escalate issues to Leadership/TELUS Event Management teams as needed

  • Follow Incident Management processes

  • Document and communicate incident timelines/provide follow-up information as needed   

  • Provide after hours Tokens to TELUS Vendors as needed

Required Skills:

  • Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)

  • Proficient in Pik TV/TV3 and architecture/infrastructure (MediaFirst)

  • Proficient in Microsoft/Linux servers

  • Proficient in F5

  • Experience in System Administration and/or NOC Administration

  • Understanding AVPipeline concepts

  • Should be able to demonstrate basic troubleshooting steps

  • Knowledge of DNS, TCP/IP, and DHCP

Technologies and Tools

  • IP television (IPTV)

  • Scripting: PowerShell, Perl, Python, Extensible Markup Language (XML)

  • Windows 2008 R1/R2 & Windows 2012 Server technologies

  • Experience with Linux server administration

  • Splunk: Monitoring and Alerting 

  • Active Directory and Identity Management

  • Microsoft (MS) System Center Configuration Manager (SCCM), Internet Information Services (IIS), System Center Operations Manager (SCOM)

  • Structured Query Language (SQL)

  • Middleware Tools

  • Lynx

  • Remedy

  • NuCool

  • CVOC

  • Outlook Email

  • Google Docs 

  • Wiki

  • OAP

To be successful in this role:

  • Familiar with Telecoms industry, especially when it comes to Assurance for IPTV

  • Work well in stressful situations 

  • High ability to dig down, correlate and map different data sets to help root cause systemic issues

  • Logical mindset

  • Comfortable communicating with executives/engineers/vendors/front line agents during outages/degradations

  • Autonomous – when something in the data looks wrong, is able to identify the data missing to further the correlation and move forward

Additional Job Description

Provide Tier2 operational support for a range of critical applications.