Basic Information

Ref Number

Req_00132236

Last day to apply

14-6月-2024

Primary Location

AFI Building 3

Country

Romania

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements


Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.


Recommended skills set:

  • Medium level of German and English (B2 in written and oral).
  • Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
  • Availability to work from the office in Bucharest/ Brasov
  • Highly developed sense of integrity and commitment to community safety.
  • Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has "thick skin" and be able to handle reviewing a wide variety of content/text.
  • Has a pleasant, patient and friendly attitude.
  • Strong self-organization, decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule, including weekends, evenings and overtime
  • Possess a strong work ethic and team player mentality.

On this rolе, you would:

  • Develop a solid understanding of client moderation rules and guidelines.
  • Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
  • Review reported content - mark and categorize applicable Terms of Service (TOS) and
  • Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
  • Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
  • Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
  • Become proficient in multiple internal toolsets and queues.
  • Communicate effectively with team members via chat and email.
  • Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
  • Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.


We offer:

  • A multicultural fast-growing environment

  •  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  •  Monthly meal tickets

  •  Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  •  Private medical subscription coverage

  •  Extra health benefits: special discounts for dental care and optical services with our partners

  •  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  •  Gym subscription reimbursement, after the trial period

  •  Free subscription to the Bookster virtual library

  •  Dedicated psychologist available for free sessions (online or face to face)

  •  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  •  Paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Additional Job Description

What are you waiting for? Join our amazing team of German content moderators🎮

Language Reference
English
German

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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