Basic Information

Ref Number


Primary Location

Cork-Campus One



Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Location: onsite in Cork office, Ireland

Hours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to change

Salary: €29,500 gross per annum + performance bonus. 

Relocation Package

The role is Ireland based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. 

We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.

If you love solving puzzles then you will love this job! Are you someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

One of our most exciting clients, a company who is a giant in the fintech industry, is currently looking for passionate  customer service specialists, who will be at the forefront of the business assisting their customers. 

 Join us as a French Customer Service Specialist!

 As a Customer Service Specialist in the fintech industry everyday will be a different and exciting day where you will help users investigating, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email/chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. 

 You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

 The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well as other committees, to make the working environment joyful and fun.

 Responsibilities, tasks and projects

 We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. 

 As part of the customer support team, you might get involved in many different projects, such as helping improve  process efficiencies or improving the overall customer experience. 

 What we NEED you to have:

  • Fluent level of English and French 
  • Friendly and communicative person with strong customer focus
  • Self-driven and result-orientated
  • Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

 What we would LOVE you to have:

  • 1+ year of  customer support experience 
  • An interest in all things tech!

 What’s in it for you:

 Are you still thinking about it? We can offer you a stable permanent job, regular training, great rewards for referring your friends, multilingual exposure, performance bonus, Community projects and way more!

 We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme and Vision Eye Test. 

 Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based).

 Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

 In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas,  gym, subsidised canteen and coffee stations.

 Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.

Additional Job Description

As a Customer Support Specialist in a fintech industry you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible. In this role you will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top payment processing  brands!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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