Basic Information

Ref Number


Primary Location

Cork-Campus One



Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Customer Support Specialist

Location: Currently Work from home with the initial training onsite in Cork. However, there are plans to return to the office.

Salary: €23,504 + Performance Bonus

Working Hours -  shifts across 2pm-2am across the full week

Four-day week shifts are: 2 pm to 12.30 am or 3.30 pm to 2 am (weekend work required )

(Weekends have shorter opening hours, 2 pm to 11 pm).

Five-day shifts are: 2 pm to 10.30 pm or 5.30 pm to 2 am. (weekend work required )

Would you describe yourself as a problem solver? Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

One of our most exciting clients, iRobot, is currently looking for Rockstar customer support specialists who will be at the forefront of the business assisting their customers.

iRobot is a team of creative and driven people working together to make the impossible possible. Our Partnership with iRobot gives you a unique opportunity to become a part of this amazing team that focuses its attention on positively impacting the experiences that customers have when interacting with this brand.

Join us as a …Customer Support Specialist

A day in the life of a Customer Support Specialist

As a Customer Support Specialist, you will be supporting North American iRobot Customers in an efficient and timely manner through phone calls, email and live chat contacts. 

You’ll take your customer service skills to the next level by supporting customers and walking them through the troubleshooting steps needed to diagnose issues and provide resolution.

You’ll gain satisfaction from quickly and efficiently resolving problems and sharing insights with each customer; we will rely on you to thrive on results and use your creativity and passion to deliver a first-class experience to the customers.

As part of this team, you will be a member of a quickly growing company with plenty of potential to grow your career. Because at TELUS International Ireland, we care about you both personally and professionally.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience are strengths for our business and can help us create the ideas of tomorrow.

As part of the iRobot team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

  • Fluent level of English
  • A friendly and communicative person with a strong customer focus
  • Self-driven and result-orientated
  • Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones
  • Ability to work alone and as part of a team
  • Excellent communication and organizational skills
  • Resilience and adaptability

What we would LOVE you to have:

  • At least 1 year of customer support experience
  • An interest in all things tech!

What’s in it for you:

Are you still thinking about it? Stable job, regular training, great rewards for referring your friends, multilingual exposure, Community projects and way more!

We also care about your well-being! From day 1, you get free access to benefits like an On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based).

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief scheme. Are you more likely to get the bus? Tax saver Leap Cards.

In the office, you’ll enjoy our inspiring, fun, and innovative space with ‘relax’ and ‘play’ areas, a gym, subsidized canteen and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.

What happens next?

Apply now, and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.


Additional Job Description

Would you describe yourself as a problem solver? Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry, then this is a great opportunity for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.