Basic Information

Ref number


Primary Location

Torre Pradera



Job type

Digital Solutions

Description and Requirements

Your role:

As an active member of TELUS International, you will be in the heart of a major TELUS
transformation program supporting it as a Business Systems Analyst.

TELUS International is looking for a qualified professional to fill a Business Systems Analyst position
in our Digital Solutions team. The BSA will be responsible for managing a portfolio of projects and,
for each project, lead a group of developers in the execution and delivery.

This person will analyze and create user stories, determine the impact on the existing module
interfaces, and identify new integrations that need to be built and delivered.

The BSA looking to hire should be a team player that embraces TELUS International values. The
professional will be accountable for the deliverables assigned during the different projects and
should adapt to changes in time, scope, schedule, status updates, communicate issues and
identify and report risks.


  • Partner with business owners, development teams, quality engineering resources, to provide business analyst work.
  • Deliver high-quality business and technical expertise to the feature teams for the purpose of completing the design, coding, testing, and implementation phases of the project lifecycle. Requirements development from business requirements for technical teams to follow.
  • Develop technical requirements from business requirements. Break requirements down to workable sizes and user stories.
  • Develop a great working relationship with business partners/scrum masters.
  • Provide "day-to-day" guidance to team members for business/project initiatives.
  • Evaluate the impact of potential system changes on the membership and on other applications. Lead process improvement initiatives.
  • Interface with senior managers to provide consultative services related to key initiatives.

Specific Experience:

  • Relevant experience in requirements gathering and relationship building with business clients.
  • Business and technology background
  • Preparation of design documents and coming up with estimates
  • Able to direct feature teamwork, collaborate with business partners, vendor / consulting
  • organizations and peer-level professionals, technical partners, and all key stakeholders in initiatives.
  • English Proficiency is a must

Technical Skills:

  • 5 Years+ IT Background (Development/Infrastructure/Out of the box solutions)
  • Cloud Knowledge (GCP required)
  • PLSQL knowledge is a must
  • Working experience of JavaScript and Java is a must
  • Hands-on experience on React, Node.js, Redux and microservices is advantageous
  • Handling of Jenkins, git and Openshift
  • Understanding of Automation testing
  • Consulting & Strategic Thinking
  • Customer Needs and Insights
  • Implementation and Support
  • Product & Service Expertise
  • Requirements Assessment
  • Agile Framework - Required


  • A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.
  • A professional that demonstrates empathy by listening to understand the client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.
  • A team member who collaborates to get things done by leveraging their own and reach others' unique talents.
  • A team member who eagerly adapts to meet the changing needs of our clients
  • A team member who proactively seeks to make things better

Equal Opportunity Employer:
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Business Systems Analyst.

Required Language(s)