Basic Information

Ref number


Primary Location

TELUS Sky Calgary

Additional Locations

Brian Canfield Centre Burnaby

Description and Requirements


  • Perform 24 x 7 key remote support on a rotational basis
  • Manage the Problem Management Queue to closure
  • Plan and Implement Changes as required under the ITIL framework
  • Recommend Storage Architecture for new and existing customers
  • Implement Storage and SAN Monitoring best practices
  • Implement and Maintain Capacity Management methodologies
  • Recommend, implement and maintain storage solutions to address customer RPO & RTO
  • Assist with Storage BUGS fixes in co-ordination with Vendors
  • Develop and Manage Storage related reports for internal and external customer consumption
  • Perform mentoring to Onshore and Offshore Staff


Required Knowledge:

  • Sound experience in developing and documenting technology orientations and solutions
  • Experience with the deployment of enterprise solutions in a global enterprise
  • Strong understanding of technologies and marketplace in storage systems and their management, and service level measurement
  • Strong knowledge of NetApp as primary storage, backup and replication an asset
  • Strong knowledge of DELL EMC primary storage solutions is required
  • Must have intermediate to advanced level experience working with various operating systems in physical and virtualized environments such as VMWare
  • Must have working knowledge of AIX, Linux, Solaris, Windows operating environment, at least at the Intermediate System Administrator level.
  • Knowledge in operating large backup infrastructures is an asset

Additional Job Description

As a member of our Canadian National Storage Team, the Technology Consultant plays a critical and important role in the day to day operational support of TELUS existing Storage infrastructure supporting a vast customer base across the country. This individual in this position is responsible for the implementation of new storage infrastructure and maintaining the existing footprint. Industry best practice plays an important role in driving the direction of new storage and data management technologies. Individual must be able to articulate and recommend the best storage solutions for customer need in this multi-protocol, multi-site national landscape

Required Language(s)