GLSS, LMS Administrator - Pradera West

Last day to apply: April 8th

The Learning Management Systems administrator is responsible for supporting all learning platforms from the client.; this includes provisioning new users, and management of the overall workflow supporting the creation and maintenance of courses.

Main Responsibilities:  

• Create and maintain course items, curricula, programs, and scheduled offerings (virtual or face to face) 

• Create knowledge assessments, set up scoring and assign to target audience

• Upload course content and other supporting learning resources, such as job aids

• Maintain course version control, updating and archiving as necessary

• Manage course releases serving as SME when interacting and troubleshooting with the course owner  and other technical staff 

• Troubleshoot course and platform issues

• Offer prompt user support for various issues such as password resets or course loading issues 

• Collect, organize and report on training metrics

• Pull reports on stand-alone items, curriculums, programs or any other training on the LMS either by request or for monthly reviews

• Schedule reports being sent to various departments

• Offer training to appointed personnel to handle their department reports

• Conduct system monitoring to ensure employee and training data is accurate

• Actively attend LMS latest features releases via webinars

• Create and maintain job aids, templates, and reference materials to support the LMS platforms 

• In charge of notifying the vendor any technical issues/downtime

• Cascade down accordingly system updates/maintenance/ downtime to the organization

• Partner with IT to configure integrations

• Attend weekly calls with the LMS vendor to discuss important topics such as maintenance windows, ticket updates, etc.

Requirements:

Skills:

• Strong attention to detail and organizational skills

• Troubleshooting and coordination skills

• Strong customer service orientation.

• Customer service and problem-solving skills

Knowledge:

• G- Suite Knowledge

• English - B2 - C1

  • Oral and written comprehension.

  • Appropriate use of language.

• Knowledge of SCORM/AICC packages

• Instructional design knowledge is plus

Studies & Experience:  

• 3 years of University studies, (Business Administration or similar) - Required

• Adult learning theory

• Working with CMS (Content Management System) experience - Required

• Development-oriented experience (e-learning, web, graphics, etc.)

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TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.