Basic Information

Ref Number


Primary Location




Job Type

Support Positions

Work Style


Description and Requirements

HR Specialist will actively contribute to the strategic direction of the organization by understanding and addressing the people-related aspects of business challenges.

Responsibilities for the position:

  • Act as first point of contact for all team members and all topics related to their employment at TELUS International

  • Support managers with HR-related matters

  • Coordinate, organize and conduct onboarding meetings with team members

  • Coordinate, organize and conduct stay- and exit interviews

  • Participate in the welcome day of new team members

  • Together with the Reward Team plans and organizes the benefits in the company

  • Plans and organizes engaging activities for the team members

  • Keep in touch with vendors providing benefits and other engaging and retention services for team members

  • Coordinate, communicate and promote company benefits and engaging activities

  • Support and participate in the annual performance review process

  • Coordinate, organize and conduct training regarding local HR topics and other Global training.

  • Prepare, coordinate and organize the yearly Pulsecheck Survey

  • Facilitate and support other departments with action plan development based on Pulsecheck results

  • Participate in Commissions and represent the Company

  • Conduct and lead internal conduct investigations

  • Administrate Workday processes and assist and educate team members and managers about these processes

  • Issue employment certificates

  • Ensure full compliance with Company policies and HR procedures

  • Participate and assist in other international and/or local HR plans, initiatives or projects

What we expect:

  • +2 years of HR experience in a high-volume and fast paced environment

  • Bachelor’s Degree in Labor Relations, Humans Resources, Psychology, Law or similar would be an asset

  • Familiarity with Spanish labor law, Call Center industry and/or Workers councils would be a plus

  • Workday and Google Workplace knowledge would be a plus

  • Excellent English and Spanish language proficiency skills

  • Flexibility to work outside of the business hours according to business needs, occasionally

  • Highly empathic and approachable, open personality

  • Ability to manage confidential and sensitive cases and topics Team player, time management and ability to work under pressure 

  • Able to work independently and good stakeholder management

  • Developed organizational skills and attention to detail

  • Ability to find creative solutions outside the box

Join our team and apply now!

If you are looking do develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

Additional Job Description

We’re looking for two enthusiastic HR Specialist to join our team in Spain. HR Specialist will actively contribute to the strategic direction of the organization by understanding and addressing the people-related aspects of business challenges.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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