Basic Information
Ref Number
Primary Location
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Job Type
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Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
IT Operations Analyst - Information Technology - TELUS International El Salvador
Position overview:
IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computer resources to the organization.
Key responsibilities:
Provide technical support to the various technological platforms of the company (hardware, software, telephony) and implement security policies, ensure connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area technology in the development and operation of accounts, among others.
Requirements:
Schedule flexibility
Core Competencies:
Managing self development
Embracing technology
Focusing on customers
Giving support
Functional competencies:
Excel - Intermediate :
• functions ( sum, average, maximum, minimum, etc. )
• Preparation and presentation graphics.
• Dynamic tables.
• Search the data value by VLOOKUP
• Format Cells.
Customer Service - Advanced.
Windows Server - Basic.
Computer Maintenance knowledge - Advanced.
Installation, configuration, and maintenance of operating systems, telephone equipment, etc.
Knowledge of Linux - Basic.
Knowledge and experience in diagnosing and resolving network problems.
Qualifications:
English - B2:
• Oral and written comprehension.
• Appropriate use of language.
A third-year level Systems Engineering, Computer Science or related careers - Desirable
Preferably with 6 months’ experience in similar positions.
Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Position overview:
IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computer resources to the organization.
Key responsibilities:
Provide technical support to the various technological platforms of the company (hardware, software, telephony) and implement security policies, ensure connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area technology in the development and operation of accounts, among others.
Requirements:
Schedule flexibility
Core Competencies:
Managing self development
Embracing technology
Focusing on customers
Giving support
Functional competencies:
Excel - Intermediate :
• functions ( sum, average, maximum, minimum, etc. )
• Preparation and presentation graphics.
• Dynamic tables.
• Search the data value by VLOOKUP
• Format Cells.
Customer Service - Advanced.
Windows Server - Basic.
Computer Maintenance knowledge - Advanced.
Installation, configuration, and maintenance of operating systems, telephone equipment, etc.
Knowledge of Linux - Basic.
Knowledge and experience in diagnosing and resolving network problems.
Qualifications:
English - B2:
• Oral and written comprehension.
• Appropriate use of language.
A third-year level Systems Engineering, Computer Science or related careers - Desirable
Preferably with 6 months’ experience in similar positions.
Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Additional Job Description
IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computer resources to the organization.
EEO Statement
