Basic Information

Ref Number


Primary Location

Market! Market!



Description and Requirements

Trainer Duties and Responsibilities 

  • Develop a schedule to assess training needs Conduct employee surveys and interviews 
  • Consult with other trainers, managers, and leadership 
  • Track and compile collected data 
  • Conceptualize training materials based on data and research Communicate training needs and online resources 
  • Create training strategies, initiatives, and materials Contact and utilize outside vendors and resources for instructional technology 
  • Test and review created materials 
  • Maintain a database of all training materials Instruct employee training and onboarding 
  • Conduct training through new materials 
  • Review employee performance and learning Coordinate and monitor enrollment, schedules, costs, and equipment 

Trainer Requirements and Qualifications 

  • Bachelor’s degree in education, business, human resources, information technology, or related field 
  • Certification from talent and training associations a plus 
  • Two (2) years’ previous experience as a trainer, corporate training specialist, or related position 
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software 
  • Experience with technologies and best practices for instructional manuals and teaching platforms S
  • trict adherence to company philosophy/mission statement/sales goals 
  • Strong project management skills with the ability to supervise multiple projects 
  • Good interpersonal skills and communication with all levels of management 
  • Organized and able to create multiple timelines, budgets, and schedules 
  • Able to multitask, prioritize, and manage time efficiently 
  • Excellent leadership, team building, and management skills 
  • Encouraging to team and staff; able to mentor and lead 
  • Excellent verbal and written communication skills Able to analyze problems and strategize for better solutions

Additional Job Description

We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.