Basic Information

Ref number




Job type

Support Positions

Description and Requirements

Position Summary

To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to provide assistance to HR Officers on special projects. Sr. Associates are also entrusted to help HR Officers with the mentoring and upskilling of associates.

Functional Responsibilities

  • Performs recruitment activities (i.e. paper screens, phone screens, face-to-face interviews, orientations) with emphasis on compliance with established recruitment processes and procedures. Provides new insights and ideas on current recruitment practices and suggests improvements from a procedural perspective. Aims to bring about increased efficiency and expediency in all recruitment activities.

  • Conducts research and monitors all movements of key people within the industry.

  • Provides updates on hiring requirements to the TA Manager for reporting purposes, status feedback to applicants, tracking purposes, and effective monitoring of applications processed / to be processed.  Prepares, maintains, and files the proper documentation in order to track recruitment initiatives and output against required numbers. Performs records management activities.

  • Ensures the accurate input of information in databases for processed applications, the generation of campaign–specific reports, and other internal recruitment reports. Supports the HR Officer/s in reporting duties to ensure efficient communication of hiring updates.

  • Aligns and calibrates with hiring requirements of the different departments / accounts (i.e. skills, capabilities, competencies, educational level). Develops and fosters close relationships with customers.  


  • Should be a regular TELUS International Philippines team member

  • Scorecard should be at least 2.0 on the 4-point scale for the past 6 months

  • Team member should not have any form of disciplinary action in the last 6 months

  • Adaptive to changing work schedules and working hours

  • Knowledge of call center operations, organization and client-specific functions such as account handling, metrics and client applications.

Required Language(s)