Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - Canada

Additional Locations

Home Office - United States



Work Style


Description and Requirements

About TELUS International 

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, the America’s, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: 

Join our Team:

The TELUS International Sarbanes Oxley (SOX) team is a high performing team that supports the management of key risks across the organization. As part of the Risk Management team within TELUS Finance, the Sarbanes Oxley (SOX) team provides proactive, objective enterprise risk and internal control assessment, audit and assurance services for Management and the TELUS International Board of Directors. You will join a team that supports governance and compliance at the highest corporate industry standard; enabling operational improvements, identification and mitigation of risk exposure, effective control and governance oversight. You will partner with internal, as well as, external stakeholders as part of your day to day role activities.

Here’s the impact you’ll make and what we’ll accomplish together

As the Senior Internal Auditor, you will primarily be supporting the TELUS International SOX program. You will be a key member of the company’s internal control assessment process to ensure compliance with SOX regulations and achieving SOX certification by the Chief Executive Officer (CEO) and Chief Financial Officer (CFO) as required by SOX 404 (United States of America) and National Instrument (NI) Section 52-109 (Canada). The successful applicant will be part of a team of audit professionals conducting the annual SOX audit program.

Here's how

  • Act as the primary point of contact for key business processes. Coordinate with Process and Control Owners to ensure documentation and testing supporting the SOX program is updated on a timely basis
  • Proactively update and maintain risk assessments for assigned process areas, assess process design, test controls and make recommendations for improvement as needed
  • Evaluate test exceptions/ control deficiencies and work closely with the business to identify remediation alternatives, compensating controls and areas for improvement
  • Assess and understand the risks and contribute in risk management initiatives and scoping exercises for SOX compliance • Participate in discussions with Internal and External Auditors on the adequacy and design of Internal Controls and compensating controls
  • Effectively communicate and influence management on the importance of an effective control environment and the role of the SOX team
  • Monitor and report on the status of remediation activities, and assist the SOX team in preparation of quarterly status updates
  • Actively participate in the annual planning and scoping of the SOX Program


  • 5+ years of external or internal audit/ SOX experience
  • Strong project management skills and experience with an ability to manage multiple priorities, work in a fast-paced environment, achieve objectives and meet timelines
  • Excellent verbal and written communication skills with the ability to effectively communicate across all levels of the organization
  • Capable of confidently and knowledgeably leading communications with Senior Management in complex situations • Strong attention to detail and ability to appropriately and effectively challenge the status quo to affect positive business change
  • Ability to work in a team-based, self-managed environment and foster open communication across the team
  • Ability to absorb information quickly and extract relevant facts / data
  • Ability to deep-dive into the details and make meaningful recommendations
  • Undergraduate degree in Finance, Accounting, Business or a related discipline


  • Professional Internal Audit, and/or other professional designation like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA),
  • Accounting Designation (CPA, CA; CIA; SOX Certification)
  • Knowledge of and ability to apply various risk assessment/control frameworks: COSO, COBIT, GAIT, ITIL and Cloud Security Alliance (CSA)
  • Knowledge of Workday and ACL
  • Considerable experience with Microsoft office and G Suite


  • A remote position in Canada


TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We passionately put our customers and communities first. 

  • We embrace change and innovate courageously.

  • We grow together through spirited teamwork.

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description


Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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