Philippines
Positions
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Operations Team Leader - Telco (Araneta)
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Team Leader - Telco (Araneta)
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Workforce Team Leader - Vertis North
Supervises and oversees the day-to-day activities of Call Center Coordinators in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with Clients.
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Program Coordinator - Iloilo
Position SummaryProvides administrative and engagement support for the account / program by coordinating with various internal departments(i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative and engagement concerns, inquiries andissues of the account by the...
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Customer Experience Team Leader
Job DescriptionPosition SummarySupports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible...
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Learning Services Learning Specialist - Vertis North
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing newly hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross-training, new...
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Learning Specialist - Vertis North (Telco)
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Recruitment Analyst II - Vertis North
Position SummaryTo execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to provide assistance to HR Officers on special projects. Sr. Associates are also...