Philippines
Positions
-
Learning Specialist (Financial)
Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
-
Sales Operations Team Leader - Quezon City Site
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
-
Operations Manager
Position Summary Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
-
Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
-
Program Coordinator (Iloilo)
Provides administrative support for the account / program by coordinating with various internal departments (i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative concerns, inquiries and issues of the account by the accurate gathering and cascading of...
-
Policy And Security Analyst (Iloilo)
Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control. The role is expected to carry out the following: 1) Conducts fraud investigations to detect and prevent fraud or abuse. 2)...
-
Learning Services Team Leader (Iloilo)
Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for...
-
Report Coordinator / Social Monitoring Specialist
The Report Coordinator will report directly to the Social Media Intelligence Manager. The Report Coordinator will primarily contribute individually as a social listener for the team’s online monitoring projects. He/She will also act as quality control to verify and share reports on the mentions...
-
Customer Service Representative for the Largest Search Engine
Customer Service Representative for the Largest Search Engine
-
Instructional Designer - Articulate 360 (WFH)
The GLSS-Managed Learning Services Instructional Designer-Developer for TELUS CLS is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD will utilize...