Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for an CX Project Manager who has the following criteria and will add strength to our team. 

Job Description 

• Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them

• Establish the recruitment needs for achieving the project performance indicators set

• Come into direct contact with representatives of the projects from the clients’ part and establish with them the ways of action to achieve performance indicators

• Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement

• Propose changes in the operational projects and offer feedback to the clients based on the results after the test period

• Send regular reports to clients

• Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary

• Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment

• Be involved and responsible for the selection, training, professional development and assessment of the subordinates

• Monitor and achieve financial and operational targets set

• Reporting directly to the Operations Director

Requirements

• At least 4 years solid and proven experience in a Business Process Outsourcing company on a managerial role

• Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage

• Experience in managing teams; Oriented to results and client satisfaction

• Ability to effectively manage multiple priorities

• Ability to work both independently and as a team member in an environment with frequent high volumes of work

• Positive, professional and client-focused attitude

• Desire to perform in-depth research while paying attention to detail

• Dynamic, flexible and proactive attitude

• Good negotiation skills and ability to work directly with international clients

• Good performance under pressure

Our Advantages

• Competitive salary package

• Performance and tenure bonuses

• Private health insurance and meal card

• Shuttle/road fee for office work

• Relocation package if needed

• Stable job and career development opportunities

• Dynamic and supportive team

• Flat hierarchical work order in an international structure

• Referral bonuses