Basic Information

Ref Number

Req_00116982

Primary Location

Krakow

Country

Poland

Job Type

Support Positions

Work Style

On Site

Description and Requirements


The Merchant Quality team’s role focuses on maintaining the quality in account and content policy enforcement. This includes the coordination of review work performed by reviewers that train ML classifiers and updating keyword classifiers based on incoming reports from official authorities


RESPONSIBILITIES

  • Partner with the leads and PgMs in preparing business reviews, executive presentations, research reports, and white papers for commerce solutions.
  • Create project roadmaps, and progress reports and identify dependencies.
  • Conduct deep-dive analysis on policy violations to identify trends and opportunities to improve reviews
  • Creating and maintaining technical tools for the program such as managerial dashboards, scripts, and other tools used for data management and data review/reporting.
  • Assist in developing project strategies, and measure and support success by creating and analyzing quantitative data and activity reports.
  • Collaborate with the internal team to initiate and implement procedural changes when applicable.
  • Measure progress on all assigned projects. Manage communication of progress with the core team and all stakeholders and escalate issues as necessary, providing transparency and end-to-end coordination of deliverables.


TECHNICAL SKILLS EXPECTATIONS

  • Proficient in document processors/ Spreadsheets / G Suite
  • Good to have: Proficiency in SQL, including the capacity to interpret and comprehend query operation
  • Nice to have: Bachelor’s degree, with experience in data quality checks and reviews
  • 2-3 years of experience in data QA experience


GENERAL SKILLS EXPECTATIONS

  • Full proficiency in English (C1 level or above)
  • Excellent communication skills
  • 2-3 years of experience in project coordination/management
  • 2-3 years of experience in data management experience
  • Ability to impart knowledge and provide team members with best practice advice
  • Quick adaptation to new technologies and systems
  • Analytical Acumen and Detail Orientation
  • Online Research Skills
  • Project Coordination Skills
  • Customer-Oriented Problem Solving


WE WILL OFFER

  • Employee Assistance Program
  • Stable employment based on contract
  • Flexible scheduling for work-life balance
  • Multisport card
  • Private medical care
  • Fixed salary and internal bonuses


If this opportunity sounds appealing to you, apply now!

*To speed up the process, apply with your CV in English.

**Please note, that only shortlisted candidates will be contacted

Additional Job Description


TELUS International is looking for a Compliance and Policy Analyst. Do you have a keen eye for detail and a knack for policy analysis? This is an exciting job for you! Apply now!

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -