Basic Information

Ref Number

Req_00041256

Last day to apply

٣١-ديسمبر-٢٠٢٣

Primary Location

TELUS Tower

Additional Locations

Infinity Tower

Country

Bulgaria

Description and Requirements

Are you ready for new challenges?

If your answer is YES – join the leader in the Customer Experience (CX) industry TELUS International Bulgaria!

We are looking for an enthusiastic and adventurous person to join our NEW Team!


As a Product Support Specialist with Latvian and English you will be a part of a great team and all together will:

  • Assist with product support or troubleshooting via phone, e-mail, or chat
  • Confident in navigating through multiple systems and tools to research, comprehend and deliver solutions to customers in real-time
  • Achieve great customer experience and satisfaction
  • Identify and assess customers’ needs 

Requirements:

  • Fluent in Latvian and have a good knowledge of English language
  • Technical knowledge in iOS, Smartphone, Tablet, PC, or Mac experience
  • Desire to help the customers as best as possible and to contribute to the team’s success 
  • Previous experience in call center will be considered an advantage

In return, we will give you:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 teams members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

 

#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference
Latvian
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.