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Social Media Content Moderator

Basic Information

Ref Number

Req_00122228

Primary Location

Las Vegas

Country

United States of America

Job Type

Business Process Outsourcing

Work Style

On Site

Salary range

$15.00

Description and Requirements

Specific Responsibilities May Include:

  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content

  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities

  • Participate in frequent refresher training to always conduct correct moderating policies

  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

  • Make suggestions for improving efficiency

  • Draw up daily activity report



Required Experience, Skills & Competencies:

  • Basic computer knowledge

  • Strong independent work ethic with the ability to self-manage

  • Fast learner and adaptable to constantly changing procedures

  • Demonstrated stable job tenure

  • Social media savvy

  • Strong emotional intelligence and resilience

  • Sound coping, emotion regulation, and stress-management skills

  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs

  • Accurate and critical work attitude

  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks 

  • Strong prioritization skills

  • Ability to think critically and make quick decisions

  • Enthusiastic and proactive team player

  • Collaborative and has a growth mindset

  • Strong spelling, grammar, and reading skills

  • Experience in content or community moderation is a plus

  • Professionalism and ability to work with diverse personalities

  • Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)

  • High school diploma or equivalent



TELUS Values:


TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork



At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   


Additional Job Description

The Content Moderator  position is responsible for ensuring legal compliance and safety of content uploaded to a popular social media network for short-form videos. Content moderators are key roles that serve as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content. 


Note: This position is not a remote/work-from-home position. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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