Team Member - Technical Support (BPO, Voice operation)

Noida - 135 - BPO

Candidate Consent Form

Thank you for your interest in applying for a role at TELUS International India or one of its corporate affiliates, such as Xavient Software Solutions (India) Pvt Ltd, or Xavient Infotech Pvt Ltd (collectively “TELUS International”). Before you submit your application, please read this notice and consent form, which explains why we need the information included in your application and what we will do with it. If you are happy to proceed, please click the submit button below, which provides your consent to our processing your personal data in line with this notice.

What information do we ask you to provide?

The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. The information includes:

- Your name, address and contact information – which we need to make contact with you in relation to your application.

- Details of any government-issued identification – which help us verify your personal identification.

- Your Permanent Account Number (PAN) – which enable us to comply with applicable tax and benefits laws

- Details of any previous qualifications – which help us assess whether you have qualifications relevant to the role for which you are applying.

- Details of your previous work experience – which give us an idea of your relevant experience.

- Details of your language skills.

What happens to your application form and supporting data once you submit it?

The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal data of applicants considered potentially suitable, will be transferred to a secure assessment platform, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to the hiring team and successful applicants will be sent a job offer. The personal data of applicants who accept a job offer will be transferred to our secure, cloud-based database. We may also submit personal information of successful applicants to relevant government agencies to comply with labor and employment laws and other legal obligations.

Transfer of data outside India

Cross-border data transfer of personal information will occur only when it is in compliance with all applicable jurisdiction-specific laws and regulations. The level of protection and requirements for making cross border data transfers may differ depending on the country from which the data transfer originates. Where required by law, TELUS International shall transfer data only to countries that provide an adequate level of data protection compliant with the requirements of the Information Technology Act, 2000 and applicable rules thereunder (ITA).

Data Retention

The personal data of all candidates will remain in the system though the reminder of the current year and next year and stored on our Workday database as described above. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TELUS International. The personal data of unsuccessful candidates will be retained for a period of up to one year after they made their application and thereafter, unless required for TELUS International’s legitimate purposes (for example in the case of litigation with the candidate), or by law, the data will be deleted.


If having read this notice you consent to our processing and disclosures / transfers your personal data in the manner set out above, please click on the accept button below. Even having done so, you may withdraw your consent at any time by contacting , If you opt to do that, we will cease to process your application and the application including your personal data will be deleted from our databases.

× -