French Customer Service Representative (Remote)

Home Office - Colombia

Obrazac pristanka kandidata

Thank you for your interest in applying for a role at TELUS International Europe (“TI”) or one of our group companies. Before you submit your application, please read this notice and consent form, which explains why we need the information included in your application and what we will do with it. If you are happy to proceed, please click the I accept button below, which provides your consent to our processing your personal data in line with this notice.

Koje informacije tražimo od Vas da navedete?

Lični podaci koje tražimo u obrascu za prijavu koriste se za procjenu Vaše prikladnosti za pozicije za koje se prijavljujete i za upravljanje procesom zapošljavanja. Informacije obuhvataju:

- Vaše ime, adresu i kontakt podatke – koji su nam potrebni da uspostavimo kontakt s Vama u vezi s Vašom prijavom.

- Details of any previous qualifications – which help us assess whether you have qualifications relevant to the role for which you are applying.

- Detalje Vašeg prethodnog radnog iskustva – koji nam daju predodžbu o Vašem relevantnom iskustvu.

- Detalje o Vašim jezičkim vještinama.

- Da li imate pravo na zakonit rad u zemlji u kojoj se nalazi radno mjesto – jer je to zakonski uslov koji svaki poslodavac mora zadovoljiti.

- Da li imate pravo na zakonit rad u zemlji u kojoj se nalazi radno mjesto – jer je to zakonski uslov koji svaki poslodavac mora zadovoljiti.

Šta će se dogoditi s Vašim obrascem za prijavu i pratećim podacima nakon što ih podnesete?

The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor, currently Avature and in our cloud-based Workday database. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal data of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by Aspiring Minds, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer.

Prijenos podataka izvan Evrope

Svaki od servera na kojima su pohranjeni Vaši lični podaci nalazi se u Evropi. Međutim, menadžeri za sticanje talenata ("TA"), voditelji timova, članovi TELUS International-ovog tima za nabavku, regrutaciju, zapošljavanje, HR i pravni timovi koji učestvuju u procesu zapošljavanja ili nadgledaju proces zapošljavanja će imati pristup serverima, a neki od ovih zaposlenih nalaze se izvan Evrope. Stoga, nakon što pošaljete obrazac za prijavu, Vaši lični podaci mogu se prenijeti izvan Evropskog ekonomskog prostora ("EEA"), čak i ako se prijavljujete za poziciju u Evropi. Dalje, Vaši podaci će biti dostupni drugim kompanijama u TELUS International grupi sa otvorenim pozicijama za koje ste se prijavili. Ne samo da tražimo Vašu saglasnost za ovaj prijenos, već imamo i ugovor o prijenosu podataka (na osnovu takozvanih EU standardnih ugovornih klauzula), između svake od naših evropskih kompanija i njihovih podružnica izvan Evropskog ekonomskog prostora. Ugovor predviđa da se svi podaci koji se prenose izvan Evropskog ekonomskog prostora podružnicama kompanije TELUS International koje nisu članice EU obrađuju u skladu s pravilima EU o zaštiti podataka.

Vaša prava u vezi sa Vašim informacijama

Imate pravo pristupiti, ispraviti, izbrisati ili ograničiti našu obradu ličnih podataka koje ste nam dostavili. Ako želite ostvariti ova prava ili imate bilo kakva pitanja u vezi s obradom Vaših ličnih podataka, možete se obratiti našem odgovornom službeniku za zaštitu podataka.

Name: Katrin Albrecht and Yves Caron
Email: DPO.EU@Telusinternational.com

Pored toga, imate pravo da kontaktirate organ za zaštitu podataka u svojoj zemlji ako smatrate da je TI prekršio Vaša prava privatnosti

Mjere sigurnosti

The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal data. Only authorised personnel within the hiring, sourcing, recruiting, HR or legal teams within the TELUS International group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing DPO.EU@Telusinternational.com.

Čuvanje podataka

TI has a policy respecting records retention and an associated retention schedule and will keep Your data only as long as it remains necessary or relevant for the purposes of application, unless longer retention is otherwise required to meet legal or regulatory requirements. By applying to this job requisition you are consenting to the employers storing of provided personal data in respect to the data featured on your resume and or any additional information which may be requested upon application for recruitment purposes.

All candidates' personal data will remain in the system through the current and next year's reminder on the original CRM and Aspiring Minds assessment platform and are stored in our Workday databases as described above. To the extent that it is relevant for the candidate's employment, the data will be stored and processed for the purposes of their future employment at TI. Unsuccessful candidates' personal data will be kept for up to one year after they apply, after which the data will be deleted, unless required for TI's legitimate purposes (for example in the event of a legal dispute with the candidate), or as required by law.

Pristanak

If having read this notice you consent to:

a) our processing your personal data in the manner set out above;

b) receive information about new job opportunities in TELUS International,

c) please click on the accept button below; and

d) record your on-line interview(s).

Even having done so, you may withdraw your consent at any time by contacting DPO.EU@Telusinternational.com. If you opt to do that, we will cease to process your application and the application including your personal data will be deleted from our databases, if no legitimate interest of TI is contrary to the deletion request.