Workforce Management, WFM Business Partner (Business Analytics) - WFC

Last day to apply: Friday, September 27th, 2024

Position overview:

As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Key responsibilities:

Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
Ensure proper resource allocation and cost management across the designated accounts
Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts

Requirements:

Schedule flexibility - Required
Availability to working on site - Mandatory

Core competencies:

Giving support
Focusing on customers
Embracing technology
Managing self-development

Functional competencies:

In-depth knowledge of WFM processes and best practices
Ability to lead other to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions
Strong stakeholder/ client management skills
Knowledge of resource/ budget creations and execution

Qualifications:

5+ years of progressive experience in Workforce Management
Bachelor’s degree or equivalent
CEFR B2 oral and written English - Required