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Associate (Chat Process)

Basic Information

Ref Number

Req_00126398

Last day to apply

23-Mar-2024

Primary Location

Noida - 135 - BPO

Država

India

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

  • Language proficiency of B1 (AMCAT) is required.

  • 0-1 year experience required in Non Voice/ Chat process support.

  • You will have excellent teamwork skills, strong attention to detail and be comfortable
    taking responsibility and ownership of your own tasks.

  • Strong communication skills in a verbal and written capacity.

  • Ensures the customer experience is epic in every aspect of their contact.

  • Customer-facing experience and a strong pro-customer mindset when resolving
    complicated order issues.

  • You will be passionate about making a difference and implementing change that leads to improvements.

  • Excellent problem-solving skills and creative approaches to issues.

Additional Job Description

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Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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