Basic Information
Ref Number
Primary Location
Additional Locations
Država
Job Type
Work Style
Description and Requirements
- Coordinate and facilitate bid governance activities, including the documentation of outcomes and approvals in line with established governance thresholds and rules
- Overall management of contractual documents and ensuring document version control and formatting
- Collaborate with cross functional subject matter experts to review Master Service Agreements (MSA), Statements of Work (SOW), Change Orders and other contractual documents for services being contracted across one or more service lines
- May support contract renewal performing activities such as building proformas, performing customer financial analysis including EASE models
- The role requires a strong understanding of BPO, CCO, DX services, and processes or willingness to acquire this knowledge. Must be able to self-manage setting and managing content schedules and deadlines.
- Primary focus is the overall project and document management of contractual documents which include Statements of Work, Change Orders, Amendments, Letters of Intent, and business terms within the Master Services Agreement.
- Work with Legal, Sales/Client Services, Solution Strategy and various subject matter experts within the organization (as needed) to ensure all legal, business and compliance risks have been resolved
- Actively manages all client contracts and changes
- Responsible for editing the proposed contract documents as needed according to the approvals and/or feedback received
- Project manage the timeline to support the negotiation of contracts with the client on behalf of the organization
- Review, edit and draft contractual documents as needed, which includes Statements of Work, Change Orders, Amendments, Letter of Intent and business terms within the Master Services Agreement
- Ensure that the necessary internal approvals from management have been obtained
- Secondary responsibility to function as one of the governance process administrators to include hosting the governance call, preparing and publishing agendas for each governance call, securing verbal and written governance approvals via established processes, managing and processing approval requests via the GREAT mailbox, and other duties as assigned.
- Self-starter with the discipline to work from home without distractions
- Must communicate clearly, concisely, and professionally
- Able to work independently with little or no direction
- Advance experience with MS Office and G-suite with solid word-processing skills in the areas of documentation, annotation, editing, grammar tools, formatting, etc.
- Ability to draft, review, and redline contractual documents at a high-volume capacity
- Ability to distinguish between various Solution offerings and what contract should be used
- Able to demonstrate a high-level of literacy with strong English communication skills
- Critical thinker and problem-solver
- Thrives in a fast-paced environment
- Willing to take ownership and able to deliver impeccable results working under pressure
- Manage multiple tasks simultaneously sometimes switching priorities and responding to rapid turnaround deadlines
- Leadership skills
- Accuracy, focus, initiative, and ability to meet tight deadlines are imperative
- Analytical, detail-oriented, excellent document management skills, able to work unsupervised and on ad hoc teams
- Friendly, genuinely pleasant, ability to collaborate with various teams and SMEs but also work independently
- Open to team improvement projects
- Possess a willingness to learn and receive coaching
- 3+ years of work experience with document management and contract management, bid governance or equivalent
- Studies in Communication, Business, or Legal fields are preferred
- Proficiency in the English language; German or Mandarin are a plus
Additional Job Description
EEO Statement