Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 3



Job Type

Business Process Outsourcing

Description and Requirements

At TELUS International, we take pride in our passion for growth. As a multicultural team, we value diversity and support our values with a transparent and fair recruitment process.

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

What we expect from the ideal candidate:

-good command of French and English languages (speaking, writing, understanding)
-availability for a full time schedule, in 8 h 30 minutes shifts, 5 days / week, Monday - Sunday, covering different shift based on the project's availability (morning, afternoon or night shifts, by rotation)
-individuality, tact, and ability to work directly with international clients
-very good communication skills and the ability to remain calm in all situations
-good computer literacy
-adaptability, initiative, proactively ready for learning new things and bringing add value to the team

What would make you an eligible candidate for a work permit?

-you already live in Romania (Bucharest or other cities)
-your profile matches the requirements above
-you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)
-you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)
-following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

Your daily responsibilities:

-depending on the account you will be working on, you will be taking/making calls and writing emails in French and English
-identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs
-resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services
-perform customer verifications
-manage customers' accounts
-offer customer support using different software applications
-be an awesome team member

We offer:

- Full-cycle support with obtaining a work permit: costs, procedure, documentation
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift hours extra-payment, if the case
- Private medical insurance coverage
- Public transportation & gym subscription reimbursement, after trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page!

Additional Job Description

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.