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English Speaking Team Leader

Basic Information

Ref Number

Req_00125866

Primary Location

Istanbul

Country

Turkey

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Do you want to enhance your digital customer service career by joining one of the top e-commerce brands in the furniture industry worldwide?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!

We are looking for an English Speaking Team Leader who has the following criteria and will add strength to our team.

Job Description

  • Providing mentorship, guidance and development to the team

  • Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities

  • Establishing team goals and working with direct reports on strategies for results development

  • Delivering projects involving quantitative analysis, industry research, and strategy development

  • Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication

  • Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions

Requirements

  • Ability to lead and motivate employees

  • Distinctive strengths in the areas of communication and knowledge of key performance indicators

  • Composure, patience and solution-oriented approach to conflicts

  • Very good English language proficiency

  • Sophisticated handling of MS Office, especially Excel

  • Strategic thinker with strong analytical and creative problem-solving skills

  • Structured and independent way of working

Our Advantages

  • Competitive salary package

  • Performance and night shift bonuses

  • Private health insurance and meal card

  • Shuttle/road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral bonuses


About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for an English Speaking Team Leader who will add strength to our team!

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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